Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rzshop874@gmail.com. Please note that returns will need to be sent to the following address: [

XXXXX] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rzshop874@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rzshop874@gmail.com.

Refund Policy Example:

Last updated: 01.09.2024

At RZ Store, we strive to ensure customer satisfaction with every purchase. If you're not entirely satisfied with your purchase, we're here to help.

Returns

  • You have 14 days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Certain types of goods are exempt from being returned, such as perishable items, intimate or sanitary goods, and custom-made products.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment. Depending on your bank or card issuer, the refund may take 15 days to appear in your account.

Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account or contact your credit card company. There is often some processing time before a refund is posted.
  • If you’ve done all this and still have not received your refund, please contact us at rzshop874@gmail.com.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rzshop874@gmail.com and we will guide you through the process.

Shipping

  • To return your product, you should mail your product to: xxxxxxx
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are shipping an item over 150 EUR, consider using a trackable shipping service or purchasing shipping insurance.

Non-returnable Items

  • Gift cards